At LUNÉVINE, customer satisfaction matters to us. If something isn't quite right with your purchase, we're here to help.
If you change your mind, you have the right to cancel your online purchase within 14 days of receiving your order, without needing to give a reason.
Once you've informed us that you wish to cancel, you have a further 14 days to send your item back.
You may inspect the product as you would in a shop. We recommend returning it with its original packaging where possible to protect it during transit.
To arrange a return:
Contact us at curiousarchive123@gmail.com.
Provide your order number and let us know you wish to return your purchase.
We'll provide the return instructions and relevant return address.
Send your item back within 14 days of notifying us of your cancellation.
Please keep your proof of postage.
For change-of-mind returns, customers are responsible for the direct cost of return postage.
If your item is faulty, damaged or not as described, we will cover reasonable return postage costs or arrange an appropriate return method.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Photographs of the issue can help us resolve your enquiry more quickly.
Depending on your statutory rights and the circumstances, you may be entitled to a repair, replacement or refund.
Refunds are issued to your original payment method.
For change-of-mind returns, refunds will be processed within 14 days of receiving the returned item or receiving evidence that you've sent it back, whichever is earlier.
Where legally permitted, a deduction may be made if handling beyond what is necessary to inspect the product has reduced its value.
The time taken for the refund to appear in your account may depend on your payment provider.
This policy does not affect your statutory rights under UK consumer protection law.
If you need assistance with a return or refund, contact:
curiousarchive123@gmail.com
Thank you for choosing LUNÉVINE. ♡
